Holiday Inn Cairns Harbourside — Lodging in Cairns City

Reviews of Holiday Inn Cairns Harbourside

• Logan

  Added 2015.07.31

  Nice Hotel good location with water views . Hotel has a nice pool restaurant and bar. Just beware of Billing errors overcharge. Not easy to rectify. Whilst staff are nice and friendly it seems compared to other Hotels not very efficient. Don't be surprised on check-in that one moment you room is then next minute it's not also ask for a late check-out don't be surprised that shortly the same person will call you and when your checking out. Also if ask to extend your stay if next again ask when your checking out very frustrating. Remember always check your bill they may just add a restaurant meal you didn't have.
• Steven

  Added 2015.07.22

  Exceptionally comfortable beds and pillows. Nice clean room. Own balcony very roomy... Housekeeping forgot bathroom products and bin liners should be standard in a nice hotel room. Very happy with the service I will stay here again.
• Luis

  Added 2015.07.05

  Hotel breakfast menu was boringly repetitive. I stayed for 5 days and all the days they served the same menu. But very friendly staff though.
• Luis

  Added 2015.05.28

  An example for not so flexible management was that they couldn't give me a microwave as i have a 15 month old who needs feeding at odd times. There was a gentleman named Ajay as the manager. The reason they gave me was that they are available only in suite rooms, well fair enough.
• Chase

  Added 2014.05.26

  Pros : great bed, nice room, regular cleaning and bedding, friendly restaurant staff
• Carter

  Added 2014.05.13

  Cons: management not flexible, bathroom shower knobs were old and worn out, poor ventilation from toilet, a bit far from esplanade, repetition of same menu for breakfast.
• Matthew

  Added 2014.02.15

  There are plenty of hotels at close proximity to esplanade at competitive rates.
• Madison

  Added 2014.01.06

  The best reception staff at any hotel!!! Yes the rooms are slightly dated but what makes up for it is the exceptional reception staff and managers. They are all brilliant at their jobs going above and beyond to provide information and make sure all your needs are met. They even drive a shuttle bus to and from the city every hour and if its full they come back for you! Really exceptional service. It's a shame the staff service varies so much between different holiday inns as others in Australia do not compare anywhere near to the level of service you get here. Kindness, helpfulness and happiness - they all have it. Thank you for booking our reef tour and making us feel so welcome! You're all doing amazing work!!
• Gavin

  Added 2013.08.06

  Stayed here for a reef visit. Reasonably standard Holiday Inn. Somewhat updated, but older property. Room was clean, quiet, nice amenities. Great price including ocean view. Only 15 mins gorgeous walk from downtown, and a free shuttle available to boot.