Cairns Harbour Lights — Lodging in Cairns City

Reviews of Cairns Harbour Lights

• Bryan

  Added 2015.11.22

  This review comes at the expense of one man, the front desk manager, from an otherwise adequate hotel experience. I am disappointed to be on the receiving end of such aggressive behaviour from an Accor hotel employee.
• Andrew

  Added 2015.07.10

  My partner and I travel frequently to FNQ for work and will be staying at the Hilton from now on.
• Mason

  Added 2015.07.09

  Nothing too much trouble, amazing front counter service. Garbriella from Apartment Beautify Services are top notch, great access to marina and shopping and best restaurants. Thinking I'll bring my husband next time. Thanks
• Dominic

  Added 2015.06.24

  I do not recommend that anyone stay here due to the front desk manager.
• Colin

  Added 2015.03.30

  Waterfront location. Large, clean rooms. Very friendly staff. Close to a number of nice restaurant options.
• Noah

  Added 2014.08.01

  Unfortunately the front desk manager was incredibly rude and aggressive to my partner. I called the front desk to let them know they were arriving and when the message was not passed on he turned agressive and suggested he was trying to break into hotel rooms. When the receptionist came out from the back and informed him that I had indeed called he did not apologise. This is the second time I have had bad service in 1 trip.
• Grace

  Added 2014.05.31

  Surprisingly, the man wearing a blue shirt (front desk manager) started aggressively shouting at me and accused me of trying to break into the hotel room. I was shocked at the immediate escalation. He was pointing at me aggressively and said “there is no way you’re getting up that elevator”.
• Matthew

  Added 2014.05.14

  Another staff member came out from the office and casually mentioned that my partner had called down. The man then blamed a “communication issue” and did not offer an apology.
• Austin

  Added 2014.02.01

  Whilst the hotel itself was adequate, I was incredibly disappointed by the aggressive nature of the staff. My partner checked in before me and advised the front desk staff that I would be arriving later.
• Thomas

  Added 2013.09.13

  Upon arriving, I informed the front desk that my room had already been checked into and that my partner had called before. My name was even on the booking.
• Daniel

  Added 2013.04.29

  Lovely place, room was lovely only stayed the one night. But will definitely be back. We had a great time. And lovely service the staff where very welcoming.